Fastest way to reach us is email.
Email: blackboxchess@gmail.com
Support goes directly to a human, not a bot, and paid users are prioritized. If your report looks wrong or something is not working, describe what you are seeing and include your report link if you have one, so we can look at the exact analysis. If the engine-verified analysis is factually incorrect, we will refund you.
Have a question before you run a report? Many common ones about how the analysis works, what games it reads, privacy, and pricing are answered on the FAQ page.